Privacy Policy

We may collect information you provide while using the service:

• account and contact details, including your name, email address, WhatsApp number and date of birth;
• guardian details and consent records when the client is under 18;
• health, fitness, nutrition, lifestyle, injury and coaching information entered in assessments and check-ins;
• measurements, workout records, coaching notes, plans, progress reports and optional progress photographs; and
• limited technical, account, consent, security and message-delivery records needed to operate and protect the service.

RV Fitness does not collect payment-card information in this Release 1 portal.

• create, verify and manage your coaching account;
• provide assessments, plans, check-ins, coaching and reports;
• monitor progress and maintain an accurate coaching history;
• send account and coaching communications you have agreed to receive;
• protect accounts, investigate errors and prevent misuse; and
• respond to support, privacy and legal requests and meet applicable obligations.

Progress photos are optional. Health, fitness and photo information is used only for coaching, progress review, account safety and the other purposes described in this policy. Photos are stored privately and are available only to the client and the assigned coach through controlled access.

Please provide only information relevant to your coaching. RV Fitness is not a medical service and the portal should not be used for urgent or emergency medical communication.

RV Fitness uses service providers where needed to operate the portal:

• Supabase for authentication, database services and private file storage;
• Google for optional Google account sign-in;
• Resend for account-related email delivery;
• Meta WhatsApp for outbound coaching and account message templates when you opt in;
• Google Gemini for minimized AI-assisted report drafting; and
• AWS for application hosting when production hosting begins.

AI does not calculate authoritative measurements or approve reports. The application calculates report metrics, sends only the information needed to prepare a narrative draft, and requires the coach to review and edit the draft before approval. Provider processing may occur in locations outside your state or country under the provider's terms and safeguards.

WhatsApp coaching messages are optional. You can change your choice in your profile. Opting out stops new automated WhatsApp messages but does not affect essential in-portal service records.

WhatsApp is outbound-only for this service. Replies are not monitored, and inbound message contents and attachments are discarded rather than added to your coaching record. Use the portal or the support email below when you need assistance.

A client under 18 must provide guardian details and confirm guardian consent during registration. The coach personally calls the guardian and records the consent and verification result before approving the account. The coach may also obtain confirmation from the guardian's registered email. RV Fitness does not routinely request or store a guardian's government identity document for this process.

A guardian may contact RV Fitness about consent or the minor's information. RV Fitness will verify the guardian's relationship and authority before acting on the request.

Information is retained while the account or coaching relationship is active. After coaching ends or an account is deactivated, RV Fitness intends to retain the associated personal data for up to one year and then review it for manual deletion or anonymisation.

Information may be kept longer where reasonably needed for an open request, dispute, security investigation, fraud prevention or an applicable legal obligation. A verified deletion request may be handled sooner where those needs do not apply. Copies in provider backups expire according to the applicable provider's backup cycle and may not be removed immediately from an existing backup.

RV Fitness uses access controls, private storage, encrypted network connections, short-lived private download links, role-based database rules and restricted administrative access. No internet service can promise absolute security. Please use a strong password and report any suspected account misuse promptly.

The portal uses essential authentication and security cookies needed to keep you signed in and protect account access. Release 1 does not use advertising cookies or behavioural advertising in the portal.

You may ask about your information, request access or correction, withdraw an optional consent, request account deactivation or ask for deletion by emailing the privacy address below. RV Fitness aims to acknowledge a privacy request within seven days and respond within 30 days. A complex request may require more time; if so, RV Fitness will explain the status rather than silently extending the target.

RV Fitness will verify the requester through the signed-in account, registered email or another proportionate method. Guardian authority will also be verified for a request concerning a minor. Access or deletion may be limited where it would expose another person's information or conflict with security, record-integrity or applicable legal requirements.